We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kare@kaapithota.com. Please note that returns will need to be sent to the following address: Kaapi Thota Enterprises, 1A/1 Hill View, Badriya Masjid Road, Chikmagalur -577101 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kare@kaapithota.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kare@kaapithota.com.

Refund and Return Policy

Last updated: 19-11-2024

Welcome to Kaapi Thota! We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we are here to help.

1. Returns

• Eligibility: To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 7 days from the date of receipt to initiate a return.
• Process: To start a return, please contact us at kare@kaapithota.com with your order number and a brief description of the issue. Once your return is approved, we will provide instructions on how and where to send your package.

2. Refunds

• Approval Process: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• Partial Refunds: In some cases, only partial refunds may be granted, such as when items are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please email us at kare@kaapithota.com with your order details and a photo of the defect.

4. Non-Returnable Items

Certain items are exempt from being returned:

• Perishable goods such as coffee products or other food items.
  
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

5. Shipping Costs

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, first check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at kare@kaapithota.com.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us at kare@kaapithota.com or call us at 866-056-9296.